Complaint Unnoticed

As I am browsing through documents on my Macbook, I run across this:

September 1, 2008

To Whom It May Concern:

I am disappointed that I have to write this letter. I was in your UNIVERSITY TOWNE CENTRE store, 4485 LA JOLLA VILLAGE DRIVE SAN DIEGO, CA 92122 Store Number: 97 Phone: (858) 450-0291on Sunday, August 31^st 2008 and was very upset by the behavior that was drawn onto my sister and l by the acting manager, Chelsea B, at the time.

We arrive into store #97 on a Sunday afternoon. Two employees are standing in the front of the store, one being Chelsea, did not offer any greeting of welcome. My sister and I noticed a sale for two hoodies for $60. There was only one in particular (gray and silver) that caught our attention. I asked Chelsea if there were any other smalls and she told me everything was out on the floor. Fine, I’m okay with that. I replied, “Can we check with another location to see if they have another small in their store?” She said yes, but did not move from her position, and continued folding tank tops. The other employee continued to organize clothing, without interjecting. I asked Chelsea how much it would cost if I just bought one. She responded with the price in an unkind tone. Her attitude was cold and unresponsive.

I then, took it upon myself to ask Melvin, the other employee behind the cash register to see if we can check other locations for a small. Melvin insists that he check in the back to see if there are any other smalls.

I turn around and my sister tells me that Chelsea, using no caution to her environment, is complaining to the other employee that she already told me that everything is on the floor. If she had heard me correctly, I was not asking Melvin to check the back for other small sizes, but asking him to call the other locations. Melvin took the initiative to check the back with no hesitation. When he returned, I asked who the manager of the store was. He told me that Tao was the manager, but was not in the store that day. I asked who was the manager at that time and when he pointed to Chelsea, I was even more disgruntled that a person of leadership would carry on such an attitude.

Even after that, I still decided to purchase the hoodie so that I could guarantee that I would have at least one small. Melvin spoke with the Mission Valley Store #160 and put a small on hold for me. My purse was with my sister who had already walked out of the store so I went to find her to retrieve it so that I can purchase the only small silver and grey hoodie they had. Her attempt to apologize was of such poor gesture that when I returned with my purse to purchase the hoodie, she was nowhere to be seen.

We are loyal customers of Pac Sun. We have enjoyed the products and services we have received, until Sunday. I am sure that Pac Sun prides themselves on their employees, let alone their management, to provide the best possible customer service they can offer. If that is something that is going to be compromised, then I would certainly reconsider remaining a customer in this store, as well as other locations.

I hope that this situation will be tended to, as I would not want anyone else to be treated in the manner that my sister or myself were treated.

Thank you for reading.

Note: Even after all the effort placed into this complaint letter, I never got around to sending it to them. Darn.